Here's How We Do It
1) Drop Your Bike off
When you drop off your bike, let us know if there’s anything specific you’d like us to check or if you’re interested in a service package. Our Service Advisor will handle the check-in, and you’ll receive text updates as your bike moves through the service process.
2) INSPECT
One of our Service Techs will place your bike in the stand and complete a full professional inspection. They’ll walk you through their findings and address any concerns. If we notice any worn parts that need replacing, you’ll receive a text with an estimate for approval before we continue with repairs.
3) Approve
From there, we'll discuss how we can get your bike back up to speed with a service package, on-the-spot adjustments, or replacement parts. We’ll also create an itemized receipt to make sure you’re comfortable with repair costs before we get to work.
4) Service
Leave your bike with us and we’ll take care of everything! You’ll get a call, email, or text when your repairs are complete—and if anything unexpected comes up, we’ll reach out first. Need a ride while your bike’s in the shop? We offer discounted rentals with major service.
OUR SERVICE PACKAGES
Level 1
Great for lightly used bikes.
$89.99 + Parts*
Inspect Frame For Damage
✓
Inspect Brake Pads
✓
Inspect Brake Lines
✓
Brake Adjustment
✓
Inspect Shift Cables
✓
Install Shift Cables (If Needed)
✓
Derailleur Adjustment
✓
Safety Check All Bolts and Screws Retorque
✓
Check & Tension Headset
✓
Check & Tension Bottom Bracket
✓
Check Chain For Wear
✓
Lubricate Chain
✓
Check Cassette For Wear
✓
Level 2
Our most popular bike service.
$129.99 + Parts*
Inspect Frame For Damage
✓
Inspect Brake Pads
✓
Inspect Brake Lines
✓
Brake Adjustment
✓
Inspect Shift Cables
✓
Install Shift Cables (If Needed)
✓
Derailleur Adjustment
✓
Safety Check All Bolts and Screws Retorque
✓
Check & Tension Headset
✓
Check & Tension Bottom Bracket
✓
Check Chain For Wear
✓
Clean & Lubricate Chain
✓
Check Cassette For Wear
✓
Inspect & Tighten Hubs
✓
Tension & True Wheels
✓
Clean or Replace Cassette (If Needed)
✓
Install New Brake Pads (If Needed)
✓
Replace Chain (If Needed)
✓
Install New Tubes & Tires (If Needed)
✓
Level 3
For bikes that need some love.
$189.99 + Parts*
Inspect Frame For Damage
✓
Inspect Brake Pads
✓
Inspect Brake Lines
✓
Brake Adjustment
✓
Inspect Shift Cables
✓
Install Shift Cables (If Needed)
✓
Derailleur Adjustment
✓
Safety Check All Bolts and Screws Retorque
✓
Check & Tension Headset
✓
Check & Tension Bottom Bracket
✓
Check Chain For Wear
✓
Clean & Lubricate Chain
✓
Check Cassette For Wear
✓
Inspect & Tighten Hubs
✓
Tension & True Wheels
✓
Clean or Replace Cassette (If Needed)
✓
Install New Brake Pads (If Needed)
✓
Replace Chain (If Needed)
✓
Install New Tubes & Tires (If Needed)
✓
Bleed Brakes
(Recommend Yearly Service)
✓
Repack Headset (If Needed)
✓
Repack Bottom Bracket (If Needed)
✓
Inspect Suspension for Damage (If Needed)
✓
Additional Suspension Services are available and recommended every 50 hours of ride time.
More info below.
*Cost of replacement parts not included in package price.
**Pricing may vary for e-bikes and bikes with suspension. Stop in for an estimate.
À LA CARTE SERVICES
We offer additional à la carte bicycle services, if you're not sure what you need it's best to bring the bike by and review with a mechanic.
*Select services included with bikes purchased at First Stop Board Barn.
BIKE BUILD
Basic Bike Build*
$80
Deluxe Bike Build*
$150
Pack A Bike For Shipping
(Includes Recycled Box and Packing Materials)
$80
INSTALL
Fit Headset
$40
Fit Bottom Bracket
$40
WHEELS
Wheel True
$30/wheel
Wheel Build
Prices vary
Hub Rebuild
$40/wheel
TIRES
Fit New Tube and Re-Fit Tire
$15/wheel
Install Tubeless Tire With Sealant
$30/wheel
Install Tire with Cush Core
$40/wheel
DRIVETRAIN
Replace Chain
$20
Replace Cassette
$20
Replace Chainring
$30
Straighten Derailleur Hanger
$20
Replace Derailleur Hanger
$15
Replace Derailleur
$20
Replace Shifter
$20-$80
BRAKES
Install Disc Brake Pads + Clean Rotor
$15 per side
Install Rim Brake Pads + Clean Rim
$15 per side
Hydraulic Disc Brake Bleed
$30 per side
COCKPIT
Handlebar Retape
$35
Flat Handlebar Replacement & Rewire
$40
Drop Handlebar Replacement & Rewire
$80
Install Dropper Seatpost
$80
ELECTRONICS
Install Computer
$30
Di2/AXS/BOSCH Firmware Update*
$40
OTHER
Fit Mudguards / Rack
$25
Install Bike Rack
$60
SUSPENSION SERVICE
In addition to our full services, we also offer routine suspension maintenance packages. Preventative upkeep like this can help you avoid more costly rebuilds in the future.
Certified Rock Shox, Fox, Lefty, Ohlins, and DVO Suspension technicians in store.
Need a ride while your bike’s in the shop?
Our customers get access to discounted rentals and demos while their bike is being serviced. We carry a wide selection from Trek and Cannondale—just ask us for a discount code when you drop off your bike.
Available options include:
- Gravel Bikes
- Mountain Bikes
- E-Bikes
- Hybrid & Fitness Bikes
- Kids’ Bikes
Common Bike Service Questions
I don't live locally, can I ship my fork and/or shock to you for service?
Answer: Yes, you're responsible for shipping to and from our shop. Please include a return shipping label.
What brand suspension do you service?
We service RockShox, Fox, Ohlins, and Cannondale Lefty forks and suspension systems.
Is it mandatory that I stop everything and rush straight to the bike shop when my 50-hour service is due?
Answer: No, but you should schedule a service as soon as you can. A little preventative maintenance goes a long way, and with high end forks hovering around $1000, spending a fraction of that on an oil change is a worthwhile investment."
If you have ridden your fork at the bike park all year long, it might be time for a full tear down of the damper cartridge and air spring assembly. The same goes for the rear shock!
Do you offer suspension tuning?
Answer: Yes, at First Stop Board Barn we offer Suspension Tuning, we know that the ride feel is one of the most important aspects of riding. In order to link turns into a perfect downhill flow, every aspect of your bike needs to be dialed in.
The same goes for the uphill, if you're suspension isn't functioning properly you'll be wasting valuable energy that'll slow you down and burn valuable energy over the duration of the ride. Ask our experts how we can tune your front fork and/or rear suspension to achieve your riding goals.
Do you offer emergency service?
Answer: Our ability to do emergency service may vary, depending on needed parts and the current work-load in our service center. Rush delivery of parts is available, however expedited shipping fees will be charged in addition.
What brand bicycles do you service?
Short Answer: We service all brand bicycles.
Long Answer: We are an authorized Sram, Shimano, Bosch, Trek, Cannondale, and GT Bicycle Service center.
Do you service e-bikes?
We are an authorized Bosch e-bike service center. Bosch partners with some of the top brands in the bicycling industry.
I bought a bike online. Can you assemble it?
Yes, we can assemble your bike for you. Please call 802-422-9050 to check current availability.
What's the average turn-around time for bike service?
In general we try to service bikes with 3-5 business days. We do our best to service your bicycle in a timely manner. Sometimes part availability can delay the service.
Are walk-ins welcome? Or do I need to schedule my service?
Answer: Yes, walk-ins are welcome. Bring your bike in for a check up and our mechanics are often able to make minor adjustments within 24-48 hours.
More extensive services may require you to leave the bike for longer, especially if specific parts need to be ordered. Luckily, most parts are shipped from our east coast warehouse in 3-5 business days so we can get you back on your bike quickly.
Are estimates free?
Answer: When you bring your bicycle to First Stop Board Barn for service we're always willing to provide a free estimate. Together, you will decide how to proceed with the repair.
Please keep in mind, while our service technicians will do their best to give you an accurate estimate upfront they sometimes will call you once they service has begun if they find other parts that may need to be replaced.
When is payment due?
Answer: Our mechanic will call you when your bicycle is ready and you can either
A) In-store at time of pick up
-or-
B) Online or over the phone