Warranty & Repairs Claim Process

Step 1: Check if your issue is covered

Some situations are NOT COVERED BY WARRANTY, including:

• Normal wear and tear – chipped topsheets from crossing skis, sun fading, chipped paint on buckles, handlebars, frames, etc.
• Impact damage – from hitting rails, boxes, rocks, stumps, trees, or other obstacles.
• Improper care/rough handling – such as jamming ski tips/tails into the ground, dragging gear on concrete walkways, or items flying off roof racks.
• Lost parts or accessories – items that go missing after delivery (hardware, bolts, etc.).
• Items outside of the Manufacturer's Warranty Period.
• Items without a proof of purchase.
• Items purchased used, as a demo, or second hand.

Step 2: Submit a Warranty Form

Fill out our Warranty Submission Form below.
If you’re unsure whether your issue qualifies, give us a call—we’re happy to help.

Please note: Warranty claims can take some time, but most are resolved quickly. Claims are processed in the order they are received.

Step 3: We’ll Contact You

Once we’ve reviewed your claim, we’ll follow up with instructions. Every manufacturer has a slightly different process, and we’ll guide you through the next steps.

⚠️ Important: Return shipping for warranty claims is the buyer’s responsibility. Repairs or replacements are not guaranteed—final decisions are made by the manufacturer.

Step 4: Be Prepared To Submit Photos

Once you complete this form you can expedite this process by sending photos of your equipment and receipt to info@firststopboardbarn:

1. Photo of the entire item
2. Close-up photo of the damaged area
3. Alternate angle photo of the damaged area
4. Photo of the serial number (if available)
5. Photo of the sales receipt or order confirmation number (if available)