Returns Guide

new items

New items may be returned within 14-days of purchase for a full refund. Items returned after 14-days are eligible for a store credit pending manager review.

Merchandise must be in new and unused condition in the original packaging with all accessories / inserts included and the original tags attached. All products are subject to inspection.

items that are ineligible for return:

• Items marked as “Final Sale” (as noted on our online product detail page or the point of sale)
• Used / Demo Equipment
• Gift Cards and Electronic Gift Cards
• Spare parts
* Other exclusions may apply

Used Items

Unfortunately, items that have been used or items that no longer have their original tags attached are not eligible for return. If you're not sure if your item is eligible for a return please fill out the contact form below.

Exchange Policy

Online Orders

We are not able to accommodate exchanges. You may return your item(s) for a full refund and place a new order. This return must take place within our normal 14-day return window. Refunds will be processed as soon as we receive your return.

In-Store Purchases

Merchandise purchased at our First Stop Board Barn retail store can be exchanged within 14-days of purchase. Please present your original receipt to help us process the exchange quickly.

Price Adjustment Policy

If your item goes on sale post purchase, we are unable to price adjust or price match the difference between the original purchase price and sale price of your item. If your product is unused, you may return product for a full refund within 14-days of the purchase date.