FIRST STOP BIKE SHOP SERVICE CENTER

SUSPENSION SERVICE

If your fork or shock has seen more than 50 hours of trail time, it’s probably due for a service! 
Don’t wait ‘til it’s squeaking, leaking, or slowing you down—bring it in and let our techs get it dialed back in.

when did you have your suspension serviced last?

Every brand is different but in general, a routine oil change is recommended every 50 hours of ride time. More substantial service will typically be needed every 100 hours of ride time.

BIKE SUSPENSION

WARNING SIGNS

WHEN TO COME IN SOONER?

There are other reasons for servicing your suspension before the required hours are up. These include your bike not riding right, and you should be on the lookout for the following symptoms.

  • Dryness, the stanchion on your fork or rear air shock should always have a thin film of oil.
  • You are experiencing greater friction during your ride – it’s less comfortable, and your fork feels sticky.
  • The fork is losing air or oil, and both are a sign of a damaged seal.
  • Bubble noises in your rear air shock.
  • Creaking or clicking noises as the suspension compresses could mean the pivot bearings need to be replaced.
ROUTINE SUSPENSION SERVICES

FORK OIL CHANGE

*RECOMMENDED EVERY 50 HOURS

This is your regular service interval maintenance so you don’t destroy those important and expensive parts of your bike.

THIS SERVICE INCLUDES:
  • Complete external cleaning and inspection
  • Disassembly as needed for work being completed
  • We pull the lowers
  • Complete cleaning and inspection for wear of internal parts
  • Clean out the old oil
  • Clean the dust wipers
  • Reassemble the fork
  • Refill with factory recommended oils
  • Full function test after rebuild (rebound and compression)
  • Recommended settings discussed with Rider
ESTIMATE $70+OIL
ROUTINE SUSPENSION SERVICE

FORK LOWER SERVICE 

*RECOMMENDED EVERY 100 HOURS

If you're experiencing oil leaking in and around the dust wipers of your fork you most likely will need a Fork Lower Service:

THIS SERVICE INCLUDES:
  • Complete external cleaning and inspection
  • Disassembly as needed for work being completed
  • We pull the lowers
  • Complete cleaning and inspection for wear of internal parts
  • Clean out the old oil
  • We replace old dust wipers and foam rings
  • Reassemble the fork
  • Refill with factory recommended oils
  • Full function test after rebuild (rebound and compression)
  • Recommended settings discussed with Rider
ESTIMATE $100 + PARTS/OIL
ROUTINE SUSPENSION SERVICE

FORK OVERHAUL

*RECOMMENDED EVERY 200 HOURS

Your compression and rebound dampers control how your fork works as you bomb down or hustle up the trail. Includes Fork Lower Service, damper service and service of your air spring.

We disassemble, inspect, clean and reassemble with new o-rings, compression fittings and damper oil. This is a complete tardown of your fork.

This service includes:

  • Complete external cleaning and inspection
  • Disassembly as needed for work being completed
  • We pull the lowers
  • Complete cleaning and inspection for wear of internal parts
  • Clean out the old oil
  • We replace old dust wipers and foam rings
  • Complete rebuild of the damper system including all o-rings
  • Complete rebuild of the air spring and replacing all o-rings
  • Reassemble the fork
  • Refill with factory recommended oils
  • Full function test after rebuild (rebound and compression)
  • Recommended settings discussed with Rider
ESTIMATE $200 + PARTS/OIL
ROUTINE SUSPENSION SERVICE

REAR SHOCK AIR-CAN OIL CHANGE 

*RECOMMENDED EVERY 50 HOURS

Rear suspension feeling sticky? This is your regular service interval maintenance so you don’t destroy those important and expensive parts of your bike. Includes pulling apart air can cleaning and reassembling with new lube.

THIS SERVICE INCLUDES:
  • Complete external cleaning and inspection
  • Disassembly as needed for work being completed
  • Complete cleaning and inspection for wear of internal parts
  • Opening up the air can
  • Cleaning the air can
  • Inspecting seals for wear and damage
  • Refill with factory recommended grease and/or oil
  • Reassemble the rear shock
  • Full function test after rebuild (rebound and compression)
  • Recommended settings discussed with Rider
ESTIMATE $70+OIL
ROUTINE SUSPENSION SERVICE

REAR SHOCK AIR-CAN SERVICE 

Is your shock loosing air but the damping and rebound seem fine and you haven't passed your 200 hour full service? Then its time for an air can service. We pull apart the air can clean and replace all air can seals and o-rings.

THIS SERVICE INCLUDES:
  • Complete external cleaning and inspection
  • Disassembly as needed for work being completed
  • Complete cleaning and inspection for wear of internal parts
  • Opening up the air can
  • Cleaning the air can
  • Inspecting seals for wear and damage
  • Replace all rear shock air can o-rings and seals
  • Refill with factory recommended grease and/or oil
  • Reassemble the rear shock
  • Full function test after rebuild (rebound and compression)
  • Recommended settings discussed with Rider
ESTIMATE $100 + PARTS/OIL
ROUTINE SUSPENSION SERVICE

REAR SHOCK OVERHAUL

*RECOMMENDED EVERY 200 HOURS

Does your suspension sound like some one is slurping through a straw or even worse is there a puddle of oil under your bike? Time for a rear shock overhaul. We will disassemble, inspect, clean and rebuild your entire shock, from the seals all the way down into the damper assembly and IFP. Includes all seals and new fluid and lube. This is a complete tardown of your rear shock.

This service includes:

  • Complete external cleaning and inspection
  • Disassembly as needed for work being completed
  • Complete cleaning and inspection for wear of internal parts
  • Opening up the air can
  • Cleaning the air can
  • Inspecting seals for wear and damage
  • Replace all rear shock air can o-rings and seals
  • Replace shock bushings
  • Complete rebuild of damper system
  • Reset IFP depth
  • Refill with factory recommended grease and/or oil
  • Reassemble the rear shock
  • Full function test after rebuild (rebound and compression)
  • Recommended settings discussed with Rider
ESTIMATE $200 + PARTS/OIL
OTHER SUSPENSION SERVICES

TUNE YOUR RIDE

IF YOU'RE LOOKING TO CUSTOMIZE YOUR FORK, REAR SHOCK, OR REBUILD YOUR DROPPER SEAT POST LET US KNOW AND WE CAN PROVIDE A LABOR AND PARTS ESTIMATE. 
  • Front Fork Travel Change
  • Front Fork & Rear Shock Air Spring Volume Spacer Tuning
  • Front Fork & Rear Shock Shock Coil Replacement
  • Front Fork Damper Upgrade
  • Fork Air Spring Upgrade
  • Dropper Seat Post Rebuilds available call for estimate
TIPS AND TRICKS

GET THE MOST OUT OF YOUR SHOCK SET UP

WE CAN HELP YOU SET YOUR SAG. 

In addition to keeping your shock clean and maintaining it, there are other really important aspects to dialing in your ride.

Taking the time to properly set sag can be the difference between an amazing ride and a rough one.

A good starting point for shock sag is to go with the bike manufacturers recommended value; they’ll know the amount the suspension design works best with.

If you don’t have that information, our mechanics recommend starting at around 25% of the total shock travel, and you can fine tune from there. Sag is easily adjusted with a quality shock pump and increasing or decreasing the air pressure to suit. 

WE CAN HELP YOU ADJUST YOUR REBOUND.

From there you’ll want to get the rebound right. Rebound damping is what controls how quickly your suspension returns to its original state after compressing to absorb a bump.

If set too fast, traction will suffer and your bike won’t hold a line. If set too slow your suspension will pack up and not be ready to absorb the terrain ahead.

常见的自行车悬挂服务问题

我不住在本地,我可以将前叉和/或减震器寄给你们进行维修吗?

答:是的,您负责往返我们商店的运费。请附上退货运输标签。

你们为什么品牌的悬架提供服务?

我们为 RockShox、Fox、Ohlins 和 Cannondale Lefty 前叉和悬架系统提供服务。

当我的 30 小时或 50 小时服务到期时,我是否必须停止一切并直接冲向自行车店?

答:不需要,但您应该尽快提供服务。一点点预防性维护会大有帮助,而且高端前叉的价格徘徊在 1000 美元左右,花一小部分钱换油是一项值得的投资。”

如果您一整年都在自行车公园骑前叉,那么可能是时候彻底拆卸减震器盒和空气弹簧组件了。后减震器也是如此!

你们提供悬架调节吗?

答:是的,在 First Stop Board Barn,我们提供悬架调校,我们知道骑行感觉是骑行最重要的方面之一。为了将转弯变成完美的下坡气流,您的自行车的各个方面都需要进行调整。

上坡也是如此,如果您的悬架不能正常工作,您将浪费宝贵的能量,这会减慢您的速度并在骑行过程中消耗宝贵的能量。询问我们的专家如何调整您的前叉和/或后悬架以实现您的骑行目标。

你们提供紧急服务吗?

答:我们提供紧急服务的能力可能会有所不同,具体取决于所需的零件和我们服务中心当前的工作量。可以加急运送零件,但需另外收取加急运费。

你们维修什么品牌的自行车?

简短回答:我们为所有品牌自行车提供服务。

长答案:我们是 Sram、Shimano、Bosch、Trek、Cannondale 和 GT 自行车授权服务中心。

你们维修电动自行车吗?

我们是博世授权的电动自行车服务中心。博世与自行车行业的一些顶级品牌合作。

我在网上买了一辆自行车。你能组装起来吗?

是的,我们可以为您组装自行车。价格从 $xxx 起

自行车服务的平均周转时间是多少?

一般来说,我们尝试在 3-5 个工作日内提供自行车服务。我们尽力及时维修您的自行车。有时,零件可用性可能会延迟服务。

欢迎步入式吗?或者我需要安排我的服务吗?

答:是的,欢迎前来参观。将您的自行车送去检查,我们的机械师通常能够在 24-48 小时内进行细微调整。

更广泛的服务可能需要您将自行车放置更长时间,特别是在需要订购特定零件的情况下。幸运的是,大多数零件会在 3-5 个工作日内从我们的东海岸仓库发货,因此我们可以快速让您重新骑上自行车。

估价是免费的吗?

回答:当您将自行车带到 First Stop Board Barn 进行维修时,我们始终愿意提供免费估价。你们将共同决定如何进行修复。

请记住,虽然我们的服务技术人员会尽力预先为您提供准确的估计,但如果他们发现其他可能需要更换的部件,他们有时会在服务开始后给您打电话。

什么时候付款?

答:当您的自行车准备好后,我们的机械师会打电话给您,您可以在取车时在店内付款。

实际客户评论
迈克尔不仅能够帮助我修复当前的后避震器,而且还能够帮助我找到终极升级并将骑行调整到完美。
— 贾森·D·东部州杯耐力赛车手
德特勒夫能够从头开始重建我最喜欢的坎农代尔石板。感觉就像我拥有了一辆新自行车!
— 彼得·门登 (Peter K. Mendon),佛蒙特州
我需要为我的 Trek 520 配备一个新车轮。Mark、Randy 和 First Stop Board Barn 的团队不仅帮助我找到了合适的车轮,而且还在我出发进行 1,000 英里的旅行之前进行了全面调校。
— 大卫·N·狂热自行车包装工